WACAP
image

Real-time customer updates via WhatsApp

  • image Send real-time WhatsApp alerts for dispatch, transit updates, delays, and delivery confirmations.
  • image Reduce WISMO/WISMR (“Where is my order/return?”) inquiries and support workload
  • image Create tailored message templates for every delivery scenario.
  • image Boost customer satisfaction and trust with proactive communication.
  • image Ensure 24/7 support with chatbots that manage order status inquiries beyond business hours.

Manage driver and dispatch coordination effortlessly with a unified team inbox.

  • image Assign chats to support agents or dispatch teams automatically
  • image Enable seamless communication between fleet managers, drivers, and operations
  • image Tag and filter chats by delivery status, location, or issue type
  • image Keep your transportation team in sync with internal notes and seamless collaboration.
  • image Ensure every message gets a response with always-on chatbots supporting your dispatch team around the clock.
image
image

Automated workflows to save time & cut manual tasks

  • image Deploy WhatsApp chatbots to instantly answer FAQs on shipping, delivery slots, and pickup timings.
  • image Automate order confirmations, returns, and rescheduling flows
  • image Set up rule-based routing to automatically direct chats to the right department.
  • image Reduce first-response time and ticket backlog during peak periods
  • image Offer automated support anytime — even on weekends and holidays — for customers tracking orders or rescheduling pickups.

Use broadcast tools to send instant alerts and important announcements.

  • image Send traffic alerts, route updates, and safety instructions instantly using WhatsApp broadcasts.
  • image Share delivery notifications with customers in a few clicks
  • image Segment your contacts by region, delivery type, or service level for targeted communication.
  • image Ensure time-sensitive info reaches the right people, fast
  • image Combine broadcasts with always-available bots to ensure updates are acknowledged and followed up without delay
image
image

Integrate seamlessly with your CRM, TMS, and order management systems.

  • image Integrate with CRMs like Zoho, HubSpot, or custom ERPs effortlessly
  • image Sync delivery statuses, contact details, and support history in real time.
  • image Trigger WhatsApp messages based on transportation updates or API events
  • image Maintain complete visibility across the customer journey and delivery lifecycle.
  • image Enable 24/7 automated, system-driven communication with WhatsApp alerts.

Improve response times. Increase deliveries. Delight customers.

image

Reduce missed deliveries with faster communication

Minimize delivery failures by keeping drivers and customers perfectly aligned with instant WhatsApp updates.

image

Boost operational efficiency with intelligent automation.

Streamline workflows, remove manual follow-ups, and scale deliveries without expanding your team.

image

Build customer loyalty through proactive WhatsApp updates.

Build trust and enhance post-purchase experiences by keeping customers informed every step of the way.

image

Provide 24/7 support with smart chatbots

From routing chats to answering FAQs, let Wacap handle repetitive queries 24/7, so your team can focus on critical operations.