Key features and functionalities of WhatsApp Team Inbox software
Key features and functionalities of WhatsApp Team Inbox software
One WhatsApp account, multiple team members
Oversee conversations without the complexity of managing separate WhatsApp numbers.
-
Access all customer interactions from a single, unified inbox view
-
Whether it’s 5 or 100 members — get them unique logins with one WhatsApp number
-
Never miss a message by engaging users instantly with AI-powered bots.
-
Deploy industry-specific templates in a single click.
One WhatsApp account, multiple team members
Oversee conversations without the complexity of managing separate WhatsApp numbers.
-
Access all customer interactions from a single, unified inbox view
-
Whether it’s 5 or 100 members — get them unique logins with one WhatsApp number
-
Never miss a message by engaging users instantly with AI-powered bots.
-
Deploy industry-specific templates in a single click.
Hit peak productivity with an AI-powered compose box
Let your team members do more with less effort with AI. Save their time for more complex customer interactions.
-
Trigger conversation workflows and choose WhatsApp templates instantly
-
Rewrite with AI, translate in 100+ languages or use canned responses for instant, accurate replies
-
Transfer chats between individuals, teams, and bots without disrupting user experience.
Hit peak productivity with an AI-powered compose box
Let your team members do more with less effort with AI. Save their time for more complex customer interactions.
-
Trigger conversation workflows and choose WhatsApp templates instantly
-
Rewrite with AI, translate in 100+ languages or use canned responses for instant, accurate replies
-
Transfer chats between individuals, teams, and bots without disrupting user experience.
How to get started with the WhatsApp Team Inbox software
Connect your WhatsApp Business account
Sign up for a Wacap account and connect your WhatsApp Business API number. Head to Users, Teams, and Roles to start setting up your team with access-control.
Customize your shared inbox
Set up assignment rules, build bot workflows, add product catalogs, create canned replies, and configure notifications to match your team's needs.
Keep close tabs on agent performance
Start handling live customer conversations on Wacap’s WhatsApp Team Inbox and use our analytics to continuously improve your team's performance.